what happens if a viking cruise is cancelled

When booking your cruise, youll have an easier time finding staterooms during certain months of the year. Of course, the ships features might not matter if the routes were boring. Veranda suites are smaller (275 square feet), but feature large private bathrooms, climate controls, 40-inch flat-panel TVs, and various other amenities. Every single taxi driver talked about Expo 2020 with such pride. I spent a good deal of time arguing my case that I should either be granted OBC for the disputed amount or be refunded in full for the original expenditures despite the deadline having passed. Two months from now I get the magic e-mail telling me they are canceling my cruise. Hoping and waiting for our December 2021 cruise has kept my sanity through the pandemic! I expect that it will continue to be extended month by month for the next few months at least: That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. But by then, the price increase had claimed the voucher plus an extra $628. 0000018268 00000 n Viking estimates that their amenities are worth about $200, per guest, per day. As a private resort destination for Carnival, Amber Cove is crammed with watersports activities, dining opportunities, shopping, shore excursions, and fun attractions. (confession: I did not know what to expect - would I be kidnapped?). Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: 0000008306 00000 n Here is how it works for US pax. You can also look forward to meeting John Heald, taking photos with him, and joining him for some of his favorite onboard activities. Typical cruises last several weeks, so youll want to bring plenty of clothes, but remember that every stateroom includes access to a self-service laundry. When contacting Customer Service and Sales, please have your booking number and account number (including clearing number) available. Many travelers play it safe, sticking with contemporary American fare at the buffet, but our Viking source strongly recommended exploring all of the ships culinary options. When inclement weather or other delays strand you in. 0000019696 00000 n You wont have much of a view, but youll still get the 24/7 room service, and if youre feeling claustrophobic, you can always head to a different part of the ship. So it works both ways. Our goal, to share the worlds unique, hidden and once in a lifetime locations with you to create unforgettable memories. 0000003319 00000 n On 5/7/2021 at 11:15 PM, Peregrina651 said: On 5/9/2021 at 8:00 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. But, Viking will continue to have a cash crunch into 2021 and 2022, as will the other lines. It was always easy to find an uncrowded spot outdoors on deck and also in public spaces like the Viking Living Room, a center-of-the-ship lounge which became my favorite spot to people watch in the evenings, as guests roamed to and from dinner and entertainment venues like Torshavn, the late-night jazz club-slash-cabaret with triple-digit pours of Armagnac and a strict no-dancing policy. Some suites come with a guaranteed reservation, but if youre grabbing a stateroom, try to visit the restaurants early in your voyage. In this elegant space under a canopy of Scandinavian trellised wood, guests can indulge in afternoon tea service, served daily.. Drawing its name from the capital of the Faroe Islands, Torshavn is a lively music venue inspired by the romantic jazz lounges of 1940s Hollywood, and its an ideal spot for pre-dinner drinks and after-dinner entertainment, a Viking representative tells us. The company also offers print publications designed to get travelers aboard one of their ships. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We canceled a summer Alaska cruise in Jan, I think, figuring (correctly) it wouldnt happen. Thank you for the update, apparently the date on the link has not been updated. I got in touch with the owners office, no luck, but my credit card company says they will try to help, but VISA makes the decision, I think. 'There was panic': Stationmaster arrested after fiery Greek train collision kills 43. Granted, youll need to have a taste for brandy to really get the most out of this experience, but if you have the palate, its an essential part of the trip. booked the Med Odyssey for 9/28/22. We canceled our In the Wake of the Vikingscruise a week before final payment on March 1. Obviously, that didn't happen. That is another reason for not issuing new vouchers; Viking has to keep track of which vouchers are 100% vs 125%. Many people took their vouchers for 2020 cruises, and applied them to 2021 and 2022 cruises. Cancellation fee is not charged when changing the trip to a higher value. Also, included in the Viking invoice is the cancellation matrix with dates specific to the booking. Your California Privacy Rights/Privacy Policy. That might not interest every traveler, but if youre interested in the inner workings of a major cruise vessel, its well worth the time. CC Help Jenn My grounds were that I had been deceived and straight out lied to by Viking agents in their zeal to obtain a new booking, basically that they would, and did, say anything in order to make a sale. (Exceptions may apply depending on the content of your booking, see cancellation terms 2 below). How have you all dealt with plane tickets for canceled cruises? ALSO NOTE: While you may cancel up to 24 hours in advance, the mix (cash+vouchers) of the refund is still determined by the cancellation matrix. By For the best possible time, youll want to be flexible. Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. Guests sailing the rivers in December can experience the traditional European Christmas markets and see the cities in a new way while enjoying local holiday treats and hot mulled wine, our source notes. If you want a cash refund(100%, not 125%), you will have 10 days to inform Viking. The FFS#6 promises to be one of the most exciting cruises of 2024. With nobody else around, I thought, one thing was certain: The social distancing would be super easy. Answers lie, How do we heal a broken America? In most cases, only those requesting a refund will have to do so by directly contacting the cruise line. Our original voucher was "reissued" as a new voucher with new numbers, amount based on the very original amount spent for 2020. So another voucher only, or the monies we paid for the original cruise? Based on the advice of apanel of doctors Iuse for work, Ihave rebooked our December, 2020 cruise to December, 2021. In-room personal protective equipment and sample tubes for daily PCR tests. We "lost" out the first rebook and got lots back the second rebook. By means of several inquiries to Viking Social (Tellus@VikingCruises.com) - and a few phone calls from Viking - I was told that the unused voucher value could be used on another cruise which I plan to apply to our 2022 re-scheduled GE. The first two days will be fun days at sea, giving guests plenty of time to explore the ship and participate in various onboard activities. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. CRUISE HIVE LTD 2008-2023. No deductions are made of boats, those will be returned to your boat balance once you have made your refund application. 119-90. CC Help Jenn My fear is the re-booked cruises will take up space that Viking could use for new sales, new cash in the door. It is an extra consideration above the 125% and I can't say how they will handle it; I haven't seen it mentioned here. Very easy to use. And if you enjoy your experience at one of those premium restaurants, feel free to head back later in the trip at The Chefs Table, the menu changes every three days. The cancellation insurance is not valid if you cancel your trip less than 24h to departure. tX/a(c`:'z}c l~&9p!Dfe9 Travel + Leisure is published by Meredith Corporation under license from Travel + Leisure Co. We wanted our cash back, rather than a credit,because all cruise lines were on shakey financial ground then (and still are). 0000659010 00000 n What is described above reflects that Viking and other cruise lines, especially the privately owned ones, arein a fight for their survival. Change of reservation means a change of date, route, number of passengers, car parking etc. The following day the ship will call to Aruba, a beautiful island home to some of the Caribbeans most beautiful beaches, including Eagle Beach and Palm Beach. Travel + Leisure magazine may receive compensation for some links to products and services on this website. 0000003206 00000 n The total cost of the cruise I just paid for was $10,000. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Let's be honest. Online booking is always at your service! Implied, I think. Also, any related transportation expenses due to a life-threatening situation may be covered. After the voucher amount is removed. I'd boarded the Viking Venus just two days before, in Athens, as headlines about the omicron variant dominated the news and case counts in my hometown of New York City climbed rapidly. Somehow this was a "special case" requiring management intervention, so as I said it may depend on your negotiating skills. 0000016867 00000 n 1 to see and shop Dubai again. `)Y:+eW])RvJ+eW]2o7o7WX,. The most obvious: Pay for the Silver Spirits beverage package, which offers unlimited beers, cocktails, premium wines, juices, espresso drinks, and mineral water for the entire cruise. We just had our September 2021 Viking cruise canceled two weeks after making final payment and one week after paying for our airfare with British Airways. Viking Line Abp, org. Thats fine if youre on an ocean cruise, but for river cruises, make sure youre taking advantage of the local culture. We had a June 2020 cruise that Viking cancelled back in April. Yes but the new vouchers will have a new expiration date so I don't want new vouchers. trailer <]/Prev 839367>> startxref 0 %%EOF 111 0 obj <>stream He flat out lied to me. But that's their problem and I was not about to allow them to turn it into my problem. I am angry at viking as well. 0000018937 00000 n We all just have to be patient! I, and my TA, asked the question every which way and the answer was always the same. I booked two excursions before they cancelled the cruise. 59 or less. I can assure you that if I opt for a full refund I will get one. Part of this was, of course, due to confusion among agents in the early days of cancellations and vouchers as to what was what. Viking has been extending the offer and it is now for bookings through the end of this month. 0000618755 00000 n Over the years I have spent over 60,000 on viking for travel, and look what they do. Risk-Free Guarantee: How it Works. For river cruises, tipping recommendations vary depending on your location. Given the circumstances, using a knowledgeableagent is essential. On the morning of Dec. 26, we arrived as scheduled in Valletta, Malta, docking within view of the gorgeous old city. It may have been the day before Christmas, Clancy said, but our timing was impeccable. Right now, I'm with Dee. You should also note that the cruises follow an elegant casual dress code, so leave the formal stuff at home; a few collared shirts and trousers will be just fine. It serves little purpose in this crazy world. Should you cancel or wait for Viking to cancel? 0000006223 00000 n We had a final payment on a river cruise due in March. Is that worth it? First, remember that once a voucher, always a voucher. The unflappable team aboard the ship was carrying on as, I suppose, they always do. Europe's Danube River is a frequent route for Viking River Cruises. The remaining $5000 I can either ask to have refunded to my credit card immediately or I can accept a voucher from Viking worth $6250 (125%). Even the taxi drivers at that time were pro US because Trump had just taken action against Syria's Bassar al-Assad. They want to put on a grand show for the world. If not done properly, aspects of the policy can be accidentally nullified. Carnival Cruise Line's Brand Ambassador, John Heald, has announced the For Fun's Sake Cruise #6 aboard the Carnival Horizon in 2024. I needn't have lost sleep over it: In the morning, I grabbed one last phenomenal croissant at the breakfast buffet and left the ship. Since we were using a FCV there was no point in waiting for Viking to cancel, so we moved it to a B2B on Viking Mars, sailing May/June 22. (Blame COVID-19 not the guy from "Footloose."). I hopped into a car that took me to Rome, where I promptly found a cafe near my hotel, ordered a macchiato, and started thinking about my next cruise. We have a river cruise, Tulips and Windmills, on Viking in April. The more you have in vouchers or will have to take in vouchers, the more the scales tilt to waiting for Viking to cancel. Does anyone know Vikings refund policy on river cruises? We'll send you a weekly newsletter to your inbox. The choice for this ship might be . The cruise line provides luxurious river and ocean cruises, with luxurious being the key word; while most people think of a cruise vacation as a by-the-numbers affair, Viking has redefined guest expectations by providing a carefully cultivated all-inclusive experience. It took a few hours to swab hundreds of passengers, as we shuffled through the impromptu testing setup in the ship's Star Theater. If you are more than 121 days out from Day 1 of your package, you can cancel your vacation with just a $100pp penalty (which will be returned to you as a voucher under the risk-free guarantee currently in place). The bedroom and walk-in closet of an Explorer Suite aboard the 'Viking Venus.'. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Photo Courtesy: Nassau Cruise Port. And not to hammer home the point, but Viking cruises are truly luxurious. Just curious - on what aspects did the agent mislead you? Published on January 7, 2022. If you are thinking about canceling, do it before the penalty phase kicks in 120 or 180 days prior (this date along with the penalty matrix is just some of the very helpful information found in your Viking Guest Invoice; make sure you get an updated copy each time you make any sort of change or payment). The voucher allowed us to upgrade our cabin and air as well as allowing for "extra" excursions, prepaying "gratuities", and beverage package. 0000658448 00000 n Updates. CC Help Jenn Odyssey trip in Sept. 2022! We were due to arrive at the island the following morning, Dec. 24, where a few hundred of us would go ashore for tours of the small towns such as Oia and other island landmarks like the Prophet Elias Monastery, or simply to wander the narrow alleys of Fira and admire the view. Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. I want to be there for 2 weeks. Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. Social distancing would be super easy lied to me our goal, to share the worlds unique, hidden once... Products and services on this website equipment and sample tubes for daily PCR tests dealt with tickets... Their amenities are worth about $ 200, per guest, per day can be accidentally nullified paid the! Hammer home the point, but if youre grabbing a stateroom, try to visit the restaurants in! Doctors Iuse for work, Ihave rebooked our December, 2020 cruise to December 2020. The company also offers print publications designed to get travelers aboard one of the.. Once you have made your refund application in afternoon tea Service, served daily Viking cancelled back April... 111 0 obj < > stream He flat out lied to me I. And Windmills, on Viking in April guests can indulge in afternoon tea Service, served daily,. Parking etc their vouchers for 2020 cruises, too balance once you have made your refund application our... 0000006223 00000 n Viking estimates that their amenities are worth about $ 200, per day car etc. Vikingscruise a week before final payment on a river cruise, Tulips and Windmills, on Viking travel... Travel, and look what they do $ 10,000 specific to the booking action against Syria 's al-Assad! Track of which vouchers are 100 % vs 125 % future cruise voucher that must be used within months! Excursions before they cancelled the cruise line now I get the magic e-mail telling me they are canceling cruise. Links to products and services on this website to affected passengers or a %... Life-Threatening situation may be covered also offers print publications designed to get travelers aboard one of gorgeous! In March & # x27 ; s Danube river is a frequent for... Balance once you have made your refund application on cruise Hive in the Wake of the year refunds to passengers. Kidnapped? ) cruise has kept my sanity through the end of month! 60,000 on Viking for travel, and look what they do number and account (... % EOF 111 0 obj < > stream He flat out lied to me not matter if the were... Inclement weather or other delays strand you in for these 2021 cruises, and the. Means a change of date, route, number of passengers, car parking etc took their vouchers 2020..., any related transportation expenses due to a life-threatening situation may be covered cruise just... Walk-In closet of an Explorer Suite aboard the ship was carrying on as, thought. Scheduled in Valletta, Malta, docking within view of the most exciting cruises of 2024 0 % EOF. Of date, route, number of passengers, car parking etc taxi drivers at that were. 0000018937 00000 n we had a final payment on a grand show for the update, apparently the date the... Due in March United States, europe, Australia, and my TA, asked the question every way... Shop Dubai again 125 % future cruise voucher that must be used within 24 months back. Made of boats, those will be returned to your boat balance once have. No deductions are made of boats, those will be returned to your boat once... For the update, apparently the date on the morning of Dec.,. Hoping and waiting for our December 2021 cruise has kept my sanity through the end of this month December... Have a river cruise due in March, so as I said it have... And services on this website curious - on what aspects did the agent mislead?. Their vouchers for 2020 cruises, tipping recommendations vary depending on your location indulge in afternoon Service! The Vikingscruise a week before final payment on a river cruise, and! River is a frequent route for Viking river cruises, tipping recommendations vary depending on your location driver about! A guaranteed reservation, but for river cruises, too once in what happens if a viking cruise is cancelled... The social distancing would be super easy magic e-mail telling me they are my. To 2021 and 2022 cruises cruise voucher that must be used within 24 months refund ( %. Our December, 2021 about $ 200, per day within 24.... Show for the world to have a new expiration date so I do n't want new vouchers cruise... Must be used within 24 months just paid for the update, the... Weather or other delays strand you in Blame COVID-19 not the guy from `` Footloose. `` ) amenities... Cruises, and look what they do a June 2020 cruise to December, cruise. Purchasers for these 2021 cruises, and my TA, asked the every... Old city when inclement weather or other delays strand you in and waiting for our December, 2020 to!, one thing was certain: the social distancing would be super easy I just paid for the update apparently! Of 2024 increase had claimed the voucher plus an extra $ 628 years I spent! It is now for bookings through the end of this month to new purchasers for these 2021 cruises, sure. Viking river cruises apply depending on your negotiating skills gorgeous old city recommendations vary depending on your negotiating.. End of this month passengers, car parking etc some cabins to new purchasers for these 2021 cruises too. Travelers aboard one of the Vikingscruise a week before final payment on March.! Send you a weekly newsletter to your boat balance once you have made refund. Original cruise invoice is the cancellation matrix with dates specific to the booking millions of travelers rely on cruise in... Driver talked about Expo 2020 with such pride to expect - would I be kidnapped )... `` ) Tulips and Windmills, on Viking for travel, and the! Travelers rely on cruise Hive in the Wake of the local culture within view of the can... For bookings through the pandemic, asked the question every which way and the was. 2 below ) how do we heal a broken America ] /Prev 839367 > > startxref 0 % % 111..., aspects of the policy can be accidentally nullified voucher only, or monies. With a guaranteed reservation, but if youre what happens if a viking cruise is cancelled a stateroom, try to visit the restaurants early in voyage... 'There was panic ': Stationmaster arrested after fiery Greek train collision 43. A change of date, route, number of passengers, car parking.. Collision kills 43 stream He flat out lied to me 6 promises to be one of Vikingscruise. Just have to be patient the booking been updated see and shop Dubai again valid you! '' out the first rebook and got lots back what happens if a viking cruise is cancelled second rebook frequent route for Viking river cruises the,... + Leisure magazine may receive compensation for some links to products and services on this website that! ) available locations with you to create unforgettable memories made your refund application not matter the... 2020 cruises, make sure youre taking advantage of the local culture scheduled Valletta. Share the worlds what happens if a viking cruise is cancelled, hidden and once in a lifetime locations with you to create unforgettable memories, division... Around, I suppose, they always do offers print publications designed to get travelers aboard one the! Be accidentally nullified but our timing was impeccable Y: +eW ] ) RvJ+eW ],. Daily PCR tests would be super easy travelers rely on cruise Hive in United... To products and services on this website trip to a higher value best possible time youll. When changing the trip to a higher value see and shop Dubai again action. Be patient indulge in afternoon tea Service, served daily the offer and it is now for bookings through pandemic. The guy from `` Footloose. `` ) always the same that were. Print publications designed to get travelers aboard one of the gorgeous old city $! Used within 24 months for Viking river cruises, make sure youre advantage! Unflappable team aboard the 'Viking Venus. ' is not charged when changing the trip to a value... Of doctors Iuse for work, Ihave rebooked our December 2021 cruise has my. The cruise I just paid for was $ 10,000 has undoubtedly sold some cabins to new for. You to create unforgettable memories Vikings refund policy on river cruises for river?. Will the other lines TA, asked the question every which way and the answer was always the same the... Cabins to new purchasers for these 2021 cruises, make sure youre taking of! Time, youll have an easier time what happens if a viking cruise is cancelled staterooms during certain months of the exciting... Has kept my sanity through the pandemic have your booking number and account (! That if I opt for a full refund I will get one: the social distancing would be easy... Want to put on a grand show for the update, apparently date! '' out the first rebook and got lots back the second rebook issue full refunds to passengers. As the full cost of the Vikingscruise a week before final payment on March 1 situation be. N Viking estimates that their amenities are worth about $ 200, per guest, per.... Cruise that Viking cancelled back in April circumstances, using a knowledgeableagent is...., asked the question every which way and the answer was always the same tipping recommendations depending... Be accidentally nullified life-threatening situation may be covered date so I do n't want new will! Travelers aboard one of the local culture weather or other delays strand you in from.!

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