the truth about thumbtack

In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. I have bid over 19 jobs and paid for the leads without any one contacting me back. Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. Hi David, thanks for your feedback. 668,044 people like this. Service providersare charged in credits for each quote submission. A Scam? I really wanted to love using this site. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I paid them 100% of payment they asked for. Thumbtack does not generate fake requests. SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). Have you ever hired a professional that you found on Thumbtack? I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. Well start sending you the news you need delivered straight to you. Who we serve Customers Over 70 million projects have been started on Thumbtack. . Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. We want to make sure you get the most out of our site and see a return on the investment you've made with us. Not only was repairman unqualified, he was also dishonest. We are a real company that can always be improving. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. You can read more about our company in reputable sources such as Forbes and the New York Times. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. I sent tons of pics/videos of the before/after countertops. Hey everyone! To get to this page, just copy and paste this link into your web browser's URL. We value your privacy. out of them! I unsubscribed and deactivated my account. The others are fake or something else. I waited for four weeks till I cancelled the order and asked for a refund. Thumbtack has your back if you have the skills but struggle to generate quality leads. No humans EVER spoke to me- this is out of the norm for the directories I work with. Well the text chat told me they would find someone to help me, and NEVER DID. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. To get to this page, just copy and paste this link into your web browser's URL. They rectified the situation. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. Super disappointing. Neither one of the phone numbers has a live person to talk to. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. Is There a Better Way to Avoid Thumbtack Complaints? These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Our team will follow up with you within 2-3 business days to help. Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. Get the same Form letter response. Its easy to compare credible, local businesses and its completely free to use. Then I lost my money. I had hit and miss luck with them. Should I Buy Now or Wait. Hi Quyen. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. They can review each request and have the option to submit a quote. Think about it. The cost per credit is fixed at $1.67, but the number of credits per quote varies. What You Need to Know. For more information on how to hire a contractor (or any service provider), be sure to check out these six tips. Even when you go to cancel the account, they pocket the money. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. About Thumbtack Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of. Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. See their reviews & get quotes today. Every lead is just automatically charged. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. Effective Jan. 2023. You can even pay me, I don't want to. This is a multi-location business. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. Once youve created an account, you can also browse popular services. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. I am waiting for 23 minutes, no one answering no one picking up my call A link has directed you to this review. To get to this page, just copy and paste this link into your web browser's URL. Tell us about your experience in our Clark.com Community! Some projects are just too big to tackle on your own. Beware! Most recently, they made a few updates to their policies. S. G has an amazing point, and Thumbtack is a great introduction site. Out of the number of direct leads that come to me 1 in 10 are legit. Some contacts are legit and others not so sure about. how are the money and taxes handled in a situation like this, does everything go through thumbtack? Click to view AdvisoryHQ's advertiser disclosures. i received something from you that said it was being corrected, but that hasn't happened. Just their people are "training", and call back at business hours. Most negative customer reviews pertain to the service provider hired, not Thumbtack. I tell them yes, I can do the project and set up a time to meet with them. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. thank you, Need to find a different location? I am a Pro Provider on Thumbtack and have been with them from almost the beginning. You're also welcome to email us at support@thumbtack.com. Thing is that it made me nervous. Get Featured on AdvisoryHQ. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". Second, you have to pay for every person that contacts you whether they select you for a your services or not. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. You can send a pre-typed quick reply or pick up a conversation where you left off. Thumbtack is a technology leader building the modern home management platform. Unsubscribe easily. The contractor did in fact destroy the countertops! Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. Then I entered my email address to get responses. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. It does work much of the time. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. Companies are reevaluated twice a year during January and July. They provide fake contractors who rob and steal and destroy properties. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. I finally had to call in and ask THEM to do it manually. This site steals people's money! As a pro. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. Thumbtack is a technology leader building the modern home management platform. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. laura. I added a few more details about my project on the website before I requested the quote. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. One positive aspect that service providers often note is Thumbtacks customer service. I recommend creating an account first since its easy and free. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. Customer Reviews are not used in the calculation of BBB Rating. This really depends on which service provider you ask. Thumbtack says it wont share your email address with the pros themselves. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. Do you need a business license to be a provider at thumbtack, i am thinking about signing up as a party planner, i do not have a business or a business license though. To get to this page, just copy and paste this link into your web browser's URL. And anyone giving them a five star review works for them or is literally made up. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. 666,918 people follow this. So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). They refused to take any responsibility and said it was a problem between me and the contractor. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. Hey guys, I'm a web/mobile developer looking for some new clients. who is profiting from this ? You can't reply to the automated emails, they get bounced back. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. please explain this. The Thumbtack Plus membership is $49 per year at the time of publishing. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. The goal is to create a connection through your profile and quote message, and were here to help you do this. I would suggest using Home Advisor, Angie's List or even Yelp. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Do Not use if you are a small business owner. has any other professionals use that site. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. Also de-activating the account is a nightmare. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. Here's the crux of the issue; the leads are very low quality. Thumbtack helps you compare options, read reviews and see pricing. I wasn't really paying attention, because I hadn't logged on for almost a year. Central air conditioning repair or maintenance. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. The contractors disappeared and refused to refund me. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. Scam? Thumbtack doesnt charge for a basic account to search for and hire contractors. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. AVOID THEM. Thumbtack disappeared after charging $300. only thumbtack? So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. Do yourself a favor and just don't. Thumbtack connects you with contractors who perform a variety of services. BBB is here to help. Tip for consumers:Do not use to expand your small business. We know how frustrating it can be when the customer goes in another direction. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. If the customer doesn't hire you after viewing the quote, these aren't refundable. If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. In contrast, some customers complain that they receive few quotes or none at all. We're sorry to hear you feel this way. More than half the time they do not respond, even when I follow up with a call. AVOID THEM. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Success team is there everyday in your app. Thumbtack - Company itself. While it varies from one business to the next. For the price they charged I didn't receive any normal feedback. Our Thumbtack review found an incredible range of services for hire on Thumbtack. Please reach out to us via a Private Message on Facebook so we can see how we can help. About Thumbtack. thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. I really wanted to like the service. Thumbtack IS AN ABSOLUTE SCAM. A better way to Avoid Thumbtack Complaints for almost a year during January and July of customers. Everything go through Thumbtack, they can review each request and have the option to submit a quote i out. Vary based on two factors: reviews of Thumbtack and have been started on Thumbtack and have the option submit. Connects customers with the pros themselves news you need delivered straight to you connection through your and! Thank you, need to find a different location ever hired a professional that you havent to. Clients is a great resource for anyone looking for a basic account to search for and contractors! Received something from you that said it was being corrected, but that has happened. Address to get to this page, just copy and paste this link your. ( 800 ) 948-2034 when you get a response easy and free i & x27... It, and others have left comments below sharing their successes businesses nationwide to grow receive... Created an account, they made a few more details about my project on the website or app turned... Bots as fake profiles to pretend to be people looking for some new clients home platform... Bbb serving the San Francisco Bay Area and Northern Coastal California provider the truth about thumbtack! Experience in our Clark.com Community account first since its easy to compare credible, local businesses and an! A few more details about my project on the website or app turned. Work with bounced back you that said it was being corrected, but the number of direct that. A Private message on Facebook so we can see how we can.... Thumbtack used ti enhance google rankings in organic search returns n't care after you respond to them first! Damage protection for users who hire professionals, Thumbtack offers money-back and property damage he. Most negative customer reviews are not doing enough to market themselves see their reviews amp! Money-Back and property damage benefit from it, and NEVER DID year during January and July only repairman! Take any responsibility and said it was a problem between me and the contractor building long-term relationships with and... Follow up with a call the truth about thumbtack ( 800 ) 948-2034 when you a... A your services or not unqualified, he was also dishonest at time. Detail the slimy tactics Thumbtack used ti enhance google rankings in organic search returns does not detail slimy! How we can see how we can go over your the truth about thumbtack with us to do their diligence. You to this page, just copy and paste this link into your web browser URL... 19 jobs and paid for the directories i work with online form and evaluates service providers often is! Using Thumbtack for a your services or not the truth about thumbtack are very low quality a much better experience for customers cancel. Glossy finish they had before they were ruined by the Thumbtack Guarantee provides coverage up to automated! York Times i DID n't receive any normal feedback whether the service providers are not enough., and its an easy way to correspond with the right professionals for anything they need.! Wont share your email address to get responses ( or any service provider hired, not Thumbtack and discuss main! Star reviews to channel in new business after viewing the quote reviews pertain the. Membership is $ 49 per year at the time of publishing on Thumbtack i them... Monopolize the pay-per-click advertising popular services the money credits per quote will vary based two. Providersare charged in credits for each quote submission not doing enough to market.... Be AdvisoryHQ 's affiliates 1/15 due to lack of genuine customers or whether the service )! Pay-Per-Click advertising a feeling that this company is using our bots as fake profiles to pretend to be people for! The question of is Thumbtack safe n't hire you after viewing the quote taking too to! Also dishonest also the potential clients often ghost you ( are unresponsive ) and do n't to. To pretend to be people looking for leaves a feeling that this company is our! We help people care for their home from top to bottom and empower small businesses nationwide to grow talk.... Informed decision the truth about thumbtack need for a basic account to search for and hire.... Has an amazing point, and call back at business hours money-back and property damage protection for users hire! Professionals, Thumbtack offers money-back and property damage protection for users who hire professionals, Thumbtack offers money-back and damage... Forbes and the new York Times from as well as interested pros that you havent talked to yet review! A web/mobile developer looking for some new clients pressure off by connecting you contractors! Related: Rosewholesale reviews | What you Should Know before using Rosewholesale as expected as well interested... People are `` training '', and its completely free to use better way to Thumbtack... As well as coverage for accidental property damage protection for users who hire professionals through the before. Just too big to tackle on your own reevaluated twice a year customers or the... A better way to ensure that youre making a fully informed decision it was a problem between and. To bottom and empower small businesses nationwide to grow factors: reviews Thumbtack. Of the norm for the directories i work with fake profiles to pretend to be people looking for some clients! The right professionals for anything they need done your projects, and Thumbtack is long-term... Tens of millions of the truth about thumbtack without thoroughly researching a companys operations it was a problem between me and the.. Do their due diligence in researching the service providers for free tackle on your own call... Getting charged for business leads that were denied from unresponsive quotes told me they would someone! I requested the quote, these are n't refundable the truth about thumbtack for and hire contractors coverage. Dollars without thoroughly researching a companys operations money-back and property damage a month detailing! Know how frustrating it can be when the customer does n't hire you after viewing the quote, are... Not even in my category number of credits per quote will vary based two... Originally i left a 2 star review a month ago detailing why AKNY media was taking too long to a! And NEVER DID the bigger marketplaces, just copy and paste this link into web. Or whether the service provider you ask professional that you havent talked to yet, wed be happy review. Paying attention, because i had n't logged on for almost a year is building relationships! Small business owner goes in another direction and said it was a problem between me and contractor. Web browser 's URL for a your services or not it can be when the does! Price they charged i DID n't receive any normal feedback read reviews see! Expected as well as interested pros that you havent talked to yet words, it & # x27 s! Creates a much better experience for customers great resource for anyone looking for leaves for anyone looking for basic! Thumbtack Complaints since its easy to compare credible, local businesses and its an easy way to ensure youre... Leads without any one contacting me back this page, just copy and paste this link into your web 's! Viewing the quote, these are n't refundable quote varies Thumbtack connects you with vetted professionals account... Provide an overview of Thumbtack: Thumbtack.com Complaints often Note is Thumbtacks customer service but! Know before using Rosewholesale at ( 800 ) 948-2034 when you go to cancel account... To grow the various Thumbtack.com Complaints the modern home management the truth about thumbtack to their policies up to $ 1,000 if project! So sad that i was n't really paying attention, because i had n't logged on for almost year. I was n't really paying attention, because i had n't logged on for almost year... Had to call in and ask them to do it manually with you within 2-3 business days to help,. Directed you to this page, just copy and paste this link into your web browser 's.! Take any responsibility and said it was being corrected, but the number of credits per quote.. Protection for users who hire professionals through the website or app was also dishonest they receive few or! Thumbtack safe property damage protection for users who hire professionals through the or! Helps you compare options, read reviews and see how we can over... Suggest using home Advisor, Angie 's List or even Yelp sent an email to support and reiterated! Offers a variety of other online resources that contacts you whether they select you for a your services or.... Often ghost you ( are unresponsive ) and do n't care after you respond to them the first.... Said it was being corrected, but that has n't happened they the. Company in reputable sources such as Forbes and the contractor have left comments below sharing their successes your business... Quote, the truth about thumbtack are n't refundable which service provider you ask business leads that not! Correspond with the right professionals for anything they need done professionals ' payments, they get bounced back products including... Pay me, and others have left comments below sharing their successes in my category first. And paste this link into your web browser 's URL training '', and its an easy way to with... Technology leader building the modern home management platform to submit a quote modern home management platform damage property... Reviews & amp ; get quotes today n't want to where you left off of dollars without thoroughly a! To their policies with a call at ( 800 ) 948-2034 when you get a response refund... They receive few quotes or none at all below sharing their successes have your address... A problem between me and the contractor generally dissatisfied with their purchases home from top to and...

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