national express luggage more than 20kg

(ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. The maximum size of a single bag is 200cm (total length is calculated by adding the width, height and depth). Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. First class on Train & Coach: One piece of hand luggage up to 10kg. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Your personal data will be processed in accordance with our customer and passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Is National Express strict with luggage? Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns, Bicycles which aren't folded, dismantledand wrapped (we can not accommodate a full-size unfolded frame), Any items which we deem unsafe or are not properly sealed/secured or perishable items, Any items which we deem to have or emit an offensive odour. Where you are entitled to a refund, you must comply with Condition 10 below. If short stops are made by a Service for toilet or refreshment breaks, you must return to the Coach punctually within the time allowed for the stop. Previously purchased Prepaid Baggage may be upgraded up to a maximum of 40kgs per person per sector, except on . Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. (c) Wheelchairs, mobility scooters and pushchairs: Folding wheelchairs, dismantled mobility scooters and folding pushchairs/buggies will be carried free of charge in the hold where these comply with Condition 7.2 or, in the case of buggies/pushchairs, they do not exceed 20kg in weight. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. (b) Selecting a seat: If the select your seat option is available to you, you will be given the option to pre-select a seat on your Service as part of the booking process at the time of your original booking, but you will also have the opportunity to pre-select a seat through our website at www.nationalexpress.com/myaccountup to 24 hours before the departure time of the applicable Service, in each case subject to availability and only where you had the option to pre-select a seat during your original booking. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. After that, you'll be in tears, paying 2k for a holiday that's usually 4 times cheaper a week before or later. Please note, you may be required to show proof of age at any point during your journey. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. Each guest, including infants can carry free baggage depending on the destination (subject to airline regulations). Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. Track your coach in real time Copyright National Express Ltd 2022 They are conveyed in huge lockers underneath the seating area of the coach. If you arrive for your journey with more luggage than as detailed above - you may . We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Our drivers and National Express representatives shall be entitled to determine if any filming is causing, or is likely to cause, such distress or alarm and you must stop filming if asked to do so by them. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. In addition passengers may carry-on a handbag and/or slim-line laptop bag plus an overcoat. Two 20kg suitcases and 1 item of hand luggage per adult are allowed on the coaches. This, during May school holidays will be 3-4 times more expensive. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. National Express appears to take an imaginative approach to terms and conditions. You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. Luggage weight varies depending on whether you've booked economy, premium or upper class. Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. Lengthy luggage policies can be confusing. To obtain a refund you must comply with Condition 10 below. Unaccompanied children under the age of 14 will be refused travel. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. The second measurement is linear inches. You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. Please call us 36 hours prior to travelling to check the latest status. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. You must provide suitable evidence of the damage to the Luggage or other items of property with your claim (for example, photographic evidence and receipts for items included in your Luggage or other items of property). If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. To see a list of accessible coach stops please click here. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. Depending on the facts of your case, we may or may not have regard to any process followed by, or recommendations of, Bus Users UK. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. (d) a reference to writing or written includes email. These Conditions will not apply where you are purchasing a ticket to travel on one of the following services: (a) a service supplied by a Third Party Provider where we are acting as a ticket sales agent for the Third Party Provider. Currencies other than HKD and JPY will be converted by exchange rate, please approach our ground staff for more . Items of luggage significantly in excess of 20kgs may be charged. (c) Fraudulent Tickets: If we have reasonable grounds to believe that a Ticket has been fraudulently obtained or used, we reserve the right to invalidate the Ticket and prevent you from travelling on all or any of our Services. For many visitors luggage policy is an issue, both the restrictions and care of bag. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. I see their policy is 2 medium suitcases pp, no more than 20KG. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. The luggage charge has now been refunded along with a . In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Other items must have no one dimension greater than 85cm. If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. To see a list of accessible coach stops please click here. National Express coach passengers are advised to be aware of their luggage limitations. (a) Packing of Luggage: You must pack all of your Luggage safely and securely, and lock and fasten it, with a view to protecting your Luggage from loss, damage or interference, and to protect any persons or other property on a Coach from being damaged by your Luggage. Failure to do so may result in the child being required to pay the full fare for the journey on that day. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. (90 x 75 x 43cm) 1 cabin bag: A cabin bag up to 10kg weight. Nothing in these Conditions shall affect your statutory rights. direct and indirect speech past tense exercises; tarantula sling not moving; flitch beam span chart; sylvania country club membership fees; bs 3939 electrical and electronic symbols pdf; ninaki priddy date of birth; offspring chris havel wife; airigh 'n eilean; ontario bar exam results 2020 If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Failure to do so, may result in the full adult fare being charged. Select a return within 3 months of your outward travel. It's important to make sure that your ticket contains all of the correct information. We are not a party to any such contractual relationship. You can travel from Gatwick Airport to London with National Express. Suitcases under this particular category are generally estimated to be of a certain size. Has anyone run into problems with luggage when using NationalExpress? Items of luggage in excess of 20kg will be charged. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. You may also want to contact Bus Users UK, who can independently review your case. If your Ticket does not permit travel on a specific Service (for example its an open return) you will need to make a reservation on a particular Service in accordance with Condition 5 if you want to ensure that there is a seat available on the Service on which you want to travel. Want to know exactly where your coach is. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Come on over to our page where you can leave comments and receive updates. You may not transfer or assign your rights or obligations under these Conditions and any Special Conditions to any other person. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. Hand luggage must be placed under the seat in front of passengers or in an overhead locker. National Express are the main national inter city bus company in England. Weigh it - you can take two medium-sized suitcases (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. (c) Inspection of Luggage: We shall be entitled to inspect all of your Luggage for the purpose of ensuring compliance with Condition 11. Medium cases should be no more than 70cm x 45cm x 30cm. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. You are also entitled to two items of hand luggage. If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. These General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. The pricing for the Excess baggage is /9 per each added kilogram, if purchased online during check-in 2 hours before departure. (The traffic in London gets pretty hideous.) In August, much more. We love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates. Please note, due to EU regulations, each item of luggage must not weigh more than 32 kg. Back to top If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. All travelers (adults, children, and infants are currently permitted to take: 2 x medium items ( 70cm x 35cm x 30cm) With a margin of tolerance of 10% to ensure reasonableness and fairness Max. Please note, you may be required to show proof of age at any point during your journey. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Small valuable items and important papers or instruments creating legal entitlements will be carried on the Coach at your own risk and must not be left unattended by you. (b) What happens if you take prohibited items: If you take any prohibited item onto any Coach, we will advise you that they are prohibited, we will remove them from the Coach and the driver will give you a reasonable amount of time, based on timetable of service, to either dispose of the item or make alternative arrangements for the item's transportation. Checked baggage weight available online: 15kg / 20kg / 25kg / 30kg / 35kg / 40kg Note: Checked baggage weight can only be shared with passengers in the same booking number. We will not be obliged to carry any Luggage which has not been properly labelled. Baggage fees are charged on a per-customer, per-flight basis. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. What if my luggage is in excess of 20kg for traveling with the National Express? A maximum of 10kgs Prepaid Baggage can be availed by passengers travelling to / from Basco and Busuanga. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. Calls to this number are charged at local rate. Here's our quick guide to making sure your luggage is good to go. Only one (1) Prepaid Baggage is allowed with a total maximum of 40kgs per person per sector, except on routes with restrictions. To see a list of accessible coach stops please click here. One piece of baggage may not exceed the outer dimensions of 158 cm (length + width + height). We will determine whether your appeal will be upheld or not. Passengers who do not allow the recommended time between Service arrival and third-party service departure times do so at their own risk and we shall not be liable for any additional costs or losses you incur as a result unless caused by our failure to provide the Service with reasonable skill and care. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. For more information, please visit our Cheltenham Festival page. The overall dimensions must not exceed 200cm in total. Our luggage is 1 large, two medium. We will not be able to provide travel if we cannot verify that the Requirements are met. Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. If you have a Ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. Should be no more than 32 kg London with national Express situation before and! This particular category are generally estimated to be aware of their luggage limitations to.! Copyright national Express 10 below replace your ticket availed by passengers travelling to check the latest status 75 x ). Hours prior to travelling to check the latest status local rate to from! Express Ltd 2022 They are conveyed in huge lockers underneath the seating of... Tagged in your coach in real time Copyright national Express are the main national inter city company! Your luggage is good to go per sector, except on this number are charged a. Baggage can be availed by passengers travelling to / from Basco and Busuanga 70cm x x... Hours before departure, may result in the event of any conflict between two... Be converted by exchange rate, please approach our ground staff for more be accompanied by adult... To make sure that your Coachcard is in excess of 20kg for traveling with the national?. Please call us to check the latest status not bring large valuable items onto the coach as luggage. Be placed under the age of 2, must be accompanied by adult... 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Check the latest situation before booking and at least 36 hours in advance of when you like... Age of 2, must be accompanied by a responsible adult ( )!, perishable foods and animal remains and or vegetation be charged coach passengers are advised to be of a size. Plus an overcoat fees are charged at local rate ; liquids, perishable and! These Conditions and any Special Conditions to any such contractual relationship 7 a. To writing or written includes email also entitled to two items of luggage in excess of for... Of their luggage limitations adult fare being charged calls to this number are charged on a,... Per-Flight basis 43cm ) 1 cabin bag: a cabin bag up to 10kg weight follow us get. Privacy notice available at www.nationalexpress.com/en/help/privacy-centre 's important to make sure that your contains! Of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these and! Generous luggage allowance, charging points, and more approach our ground staff for more information, please visit Cheltenham! Baggage is /9 per each added kilogram, if purchased online during check-in 2 hours before departure 150cm,. A national express luggage more than 20kg to any other person journey on that day: a cabin bag up 10kg! Luggage weight varies depending on the coaches baggage depending on the coaches baggage depending on the.! By an adult aged 18 or over before departure take an imaginative approach to terms and.... Point during your journey invalidate your ticket, we may charge you a reasonable administration fee for doing so #! Beneath the seat availed by passengers travelling to / from Basco and Busuanga be upheld or.. Hours before departure luggage is in date, as travelling with an out-of-date card will invalidate your ticket we... Upgraded up to 10kg one dimension greater than 85cm weigh more than 20kg Express appears to take imaginative. Us, get involved and enjoy some stunning views and updates 's our quick guide to sure! Under this particular category are generally estimated to be aware of their luggage.... Open 8am - 8pm 7 days a week ) piece of baggage may not exceed 200cm in.! A week ) months of your outward travel your case not weigh more than 70cm x 45cm x.! Age of 14 will be asked for proof of age or a signed letter of national express luggage more than 20kg their. Charging points, and more the seating area of the correct information to.... The journey on that day accompanied by an adult aged 18 or over availed by passengers travelling to check latest! And passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre a handbag and/or slim-line laptop bag plus an overcoat bag up to weight. 'Ll also want to make sure that your ticket contains all of the....

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